What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Debbie graciously welcomed us to the office, and has been so easy to communicate with. My 98 year old mother, who needed hearing aids, was fitted by Etor. Etor has a beautiful personality, and worked with us until Mom was happy. I definitely recommend them for anyones who's serious about...

Rebecca Kuprowicz, on Google

I think it's Deborah at the desk was very nice. Greeted me right away and explained the paperwork. Etor who took care of me, was also very friendly. She was thorough about asking me about my hearing history. I was there for new ear molds which she made for me,...

E G, on Google

It is my pleasure to write this review and recognize the exceptional service I received from Echo Hearing Systems in Upper St. Clair when I visited the facility on September 14th 2022. My first impression was the super friendly-welcoming staff and relaxing atmosphere. Debbie, the Receptionist, was courteous and helpful...

Josephine Prize, on Google

From the start of scheduling with Debbie to the final appointment with Etor I have to say they raise the bar for excellence for seniors. It is rare to experience such great customer service from start to finish, but those two our exceptional. If you or a loved one need...

Robin Craver, on Google

I took my mother to Echo for new hearing aids. They have been wonderful with her. Very patient and understanding. The audiologist understands the technology and has done an excellent job listening to mom's concerns and making adjustments to give mom the best possible hearing. I highly recommend them.

Lori B, on Google

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